Contact Us

Whether you've spotted something that needs updating, want to ask about how we rank Bitcoin casinos, or you're weighing up an offer from one of the sites we cover, we'd rather hear from you than have you guess. This page explains what we can help with, what we can't, and the best way to get a useful answer.

What we can help with

We review and compare crypto casinos for US players, so most questions we're equipped to answer sit close to that remit:

• Clarifying how a bonus on one of our listed sites — such as CoinPoker Casino's 150% welcome match up to $2,000 or BetPanda's 10% weekly cashback — actually works, including wagering requirements or eligibility terms as far as we've been able to verify them
• Questions about how our editorial ratings are put together, including what we do and don't take into account
• Corrections — if a licence, payout detail, or supported coin has changed since we last checked a listing, tell us and we'll look into it
• Feedback on the site itself, broken links, or anything that made a page harder to use than it should be

What we can't help with

We're an independent research and comparison site, not a casino, a payment processor, or a customer support desk for any operator. That means we're not able to:

• Access, verify, or make changes to your account at any casino listed on this site
• Process deposits, withdrawals, or refunds — these go through the casino directly, not through us
• Resolve a dispute over a bonus, a blocked withdrawal, or a closed account. That's a matter between you and the operator, and each site listed here has its own support channel for exactly this
• Give tax or legal advice. If you have questions about how gambling winnings or crypto gains are taxed in your state, a qualified tax professional is the right person to ask — we can only point you toward general information

If you're having trouble with a specific casino

Because we don't hold your account details or move funds on any operator's behalf, the fastest path to a resolution is almost always the casino's own support team — most of the sites we cover offer live chat or email support directly on their platform. If an operator has been slow, evasive, or unfair with you, we do want to know, since patterns like that inform how we score sites going forward. But we can't act as a go-between for an individual account issue.

Before you get in touch about a listing

A few quick checks can save a round trip:

1. Confirm which casino, offer, or page you're asking about — screenshots or a direct quote help us track down exactly what you saw
2. Note the date you saw it, since bonus terms and coin support can change without much notice
3. If it's a legal or eligibility question, check your own state's rules first — crypto casinos are almost always licensed offshore (commonly in jurisdictions like Curaçao or Anjouan) rather than by any US regulator, and availability varies by state. Our Non Gamstop Casinos UK 2026 guide, while aimed at a different market, gives a sense of how licensing differences like this are typically explained

A word on how we're funded

Crypto Casinos earns commission when readers sign up with a casino through our links. That relationship never decides where a site lands in our rankings — no operator can pay for a better score, and every write-up carries the drawbacks we found alongside the strengths. If you ever think an entry reads more like an advert than a review, tell us; that's feedback we take seriously.

Responsible gambling comes first

If you're getting in touch because gambling has stopped feeling fun or manageable, please don't wait on a reply from us. The National Problem Gambling Helpline is available at 1-800-GAMBLER, and our Responsible Gambling page has further tools and support options. Offshore crypto casinos generally don't offer the same self-exclusion or player-protection tools as state-regulated operators, so it's worth building your own limits in from the start rather than relying on the site to do it for you.

Who this site is and isn't for

This site is intended for adults of legal gambling age in their state — 18 or 21 depending on the operator and jurisdiction — who are already choosing to gamble with crypto and want an honest comparison of where to do it. It's not aimed at anyone underage, and it's not a substitute for independent legal or financial advice. For the fine print on how we operate, see our Terms and Conditions, and for background on our review process, our About Us page covers that in more detail.

Getting a response

We read every message that comes in, but as a small independent team we can't promise instant replies, and we won't chase you for personal or account information you haven't offered. If your question is about a specific casino account, having that operator's own reference number or support ticket to hand will help us point you in the right direction faster.